Updated January 19, 2021
Data Privacy Rights and Inquiries
Where required by applicable law, you have a right to request access to your personal information, to request a correction to it if you believe it is inaccurate, or exercise certain other rights that may apply. If you have submitted personal information to Meco and would like to exercise such rights, please contact us at [email protected]. We may require you to verify your identity before we provide you with access to your personal information. We will use reasonable efforts to comply with your requests; however, in some cases we may not be able to allow you to access certain personal information (for example if it contains personal information of other persons, or for legal reasons). In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities, including, but not limited to, Malware, in order to make your visit to our site as safe as reasonably possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Meco implements reasonable technical and organizational security measures, including physical, organizational and technological protection, (such as the use of SSL encryption for certain components of the Applications described herein) to help protect personal information against accidental or intentional manipulation, loss, destruction or attacks by unauthorized persons. Our security measures are improved as new technologies become available and following our regular review of our current data security, access and protection practices. Personal information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.
Although we have taken measures to help protect our Applications, computer systems and any personal information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.
Cross-Border Data Transfer
Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, where data protection laws may differ from the jurisdiction in which you live.
Our Applications are intended for general audiences over the age of 18 years old. We do not knowingly collect information from children under the age of 18 years old. If you are not over 18 years old, then DO NOT DOWNLOAD OR USE THE APPLICATIONS. If you believe that we may have personal information from or about a child under the age of 18 years old, please contact us (please include your name, mailing address, and email address). Note that we will attempt to delete the account of any child under the age of 18 that is reported to us as soon as possible. You are responsible for any and all account activity conducted by a minor on any device you use to access the Applications or our services.
Information We Collect
To ensure trouble-free use when interacting with any of our Applications, we may collect and process the following types of personal information:
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, driver’s license number, passport number, or other similar identifiers.
B. Protected classification characteristics under state or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, sex, sexual orientation.
C. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, consents given, or other purchasing or consuming histories or tendencies.
D. Internet or other similar network activity.
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement, device information and location, browser information, operating system, and IP address.
E. Geolocation data.
Physical location or movements.
F. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, and attitudes, information contained in any inquiry you submit to us regarding goods and/or services, information relating to our customer relationships, including customer contact information.
The aforementioned data may be used for identifying the respective user while he or she is using the Applications and for analytics purposes as described below.
Meco obtains the categories of personal information listed above from the following categories of sources:
Meco will not collect additional categories of personal information or use the personal information we collect for purposes that are materially different, unrelated, or incompatible with those stated herein without providing you notice.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, interact with or use Meco customer service or promotions, use Applications, fill out a form, or enter information on our site.
Except as otherwise provided herein, if you use the Meco website for browsing only, generally you are not required to provide any personal information (though certain aspects of the site may utilize such information if available). In this case (and apart from these other aspects of the site as described in this Policy), we collect and use certain data which your internet browser transmits to us automatically, such as:
We collect and use this data in non-personal form. This is done to generally enable the use of the websites you visit as well as for statistical purposes and for improving our web presence and the services we provide there.
We will collect personal information if you voluntarily disclose such data to us on the occasion of a purchase order process, when interacting with our customer service/online consumer care team through email, phone, or online live chats, for the purposes of receiving marketing communications, or when opening a customer account. Please note that your interactions with any of these methods may be recorded for quality assurance purposes. We use the collected data to perform the services you request and send you related transaction communications, and provide you with relevant marketing to the extent we have obtained your consent to do so.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, use or access the Applications, or use certain other site features in the following ways:
In addition to performing services for you through the Applications, we are eager to provide an internet and mobile presence that is specific to your interests and may provide certain marketing or advertising information to you as provided for herein. In addition, if you “opt-in” to participate within the Applications, device settings or through other channels, we will provide you from time to time with such news and information about Meco or the products we offer by mail, email (through our email list), internet websites, text message, and push notifications that might be of interest to you (including through our analysis of your data, as detailed above). Please note that the operating system on your mobile device may default to activating push notifications. Emails will be facilitated by a respected third party, in which case the email addresses of recipients of Meco emails will be stored on servers of such provider. Such providers use this data to send and analyze the emails on behalf of Meco. Examples of topics referenced in such emails include browsing and/or shopping related emails (which are not otherwise transaction-related), content specific to products you purchase or register, grilling tips and recipes, sales, offers and promotions, market research and feedback, and product suggestions/new product information.
Meco may contact you from time to time through certain reputable third-party firms for market research purposes, to the extent you have provided your consent for us to do so. Participation in any such activities by you is strictly voluntary and you can always opt-out of these communications, as further detailed below.
To opt out: Regarding commercial communications you have opted in to receive, you can revoke your consent to receive such commercial communications at any time by clicking on the appropriate link contained in any such email communication. Your opt-out does not apply to communications relating to Application information (including policy updates), legal notices, purchases, customer service/online consumer care matters, or automatically generated non-commercial messages (confirmation emails, order receipts, etc.). To the extent you have provided consent to receive text messages or push notifications, you can opt-out of such messages by following the instructions in the communication, replying back, or visiting the settings on your mobile device.
Social Media and Online Platforms
When you use the Applications, please note that we may share your hashed email addresses, as well as other pseudonymous identifiers and data about your use of the Applications and your device if applicable, with Facebook and other social media networks, as well as other online platforms and related reputable service providers, in order to utilize services which may include but are not limited to Facebook’s Custom Audience and pixel services. You can learn more about how to opt out of having such activity sent to Facebook at https://www.facebook.com/help/2207256696182627 and https://www.facebook.com/off_facebook_activity/.
Otherwise, only after you have actively clicked the applicable link yourself, your internet browser will establish a connection to the servers of the relevant social network; therefore, by clicking the appropriate button (e.g., “Like”), you give your consent to your internet browser establishing a connection to the servers of the relevant social network and transmitting data relating to the use of the website to the relevant social network provider.
Once engaged with the relevant social media website, your use and browsing will be governed by the data protection statements/privacy policies of the relevant providers.
Do we use “cookies”?
To learn more about certain cookies used for interest-based advertising, including through cross-device tracking, and to exercise choices regarding such cookies, please visit the following websites (or your device settings for mobile applications):
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Except as provided herein, we may retain your personal information for the longer of (a) the maximum extent allowable by law after we become aware that you have ceased using our Applications or (b) for so long as we have a legitimate business need for the information or to fulfill any legal and regulatory obligations. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so.
We use the assistance of third-party service providers for tasks such as shipping, credit card processing, and cloud storage. In this Section we describe the ways in which we share your information to provide you with a positive user experience and effective support.
When you use an Application, you may have the ability to utilize certain tools operated by reputable third parties. For instance, on our website, you may have access to third-party tools that allow you to check local pricing and availability of our products. These tools may base information presented to you on your browser’s settings, or you may manually enter your location information. You may also have the opportunity to use certain third-party tools and features in connection with Meco product assembly or maintenance. The third parties operating these tools may collect information regarding your use of the tool, such as your internet service provider, IP address, date and time of access, pages accessed, information collected by cookies, web beacon information, limited location data and referring website.
As described in this Policy, Meco may also provide your information to certain reputable third parties for purposes of advertising, including consumer emails, research and other advertising purposes described herein.
We may also use or disclose your personal information to third parties if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; (iv) to protect our rights, safety or property; or (v) comply with and enforce our legal obligations and legal rights. Additionally, we may disclose your personal information for any other purpose to which you consent.
We disclose your personal information to external entities to perform security, maintenance, data storage, data processing, analytics, customer service and other services for us and in order to provide you the best support possible. In such cases, we establish by contract that these entities may access your personal information only for the purposes of performing those services. Also, we reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.
We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We use Google AdSense Advertising on our website. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. For more information, see https://support.google.com/adwordspolicy/answer/1316548?hl=en
We, along with third-party vendors like Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Fair Information Practices and Your Rights
The Fair Information Practice Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to comply with Fair Information Practices we will notify you of a data breach via email within seven (7) business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Your principal rights under data protection law are:
You have the right to confirmation as to whether we process your personal information and, where and how we access your personal information, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal information concerned and the recipients of the personal information. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal information upon request. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal information by using the Applications when logged in or by contacting us.
You have the right to have any inaccurate personal information about you rectified and, taking into account the purposes of the processing, to have any incomplete personal information about you completed.
In some circumstances you have the right to the erasure of your personal information without undue delay. Those circumstances include: the personal information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal information has been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal information. Those circumstances are: you contest the accuracy of the personal information; processing is unlawful but you oppose erasure; we no longer need the personal information for the purposes of our processing, but you require personal information for the establishment, exercise or defense of legal claims; and if you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal information. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal information on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal information for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal information for this purpose.
You have the right to object to our processing of your personal information for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal information is your consent or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal information from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
For your protection, we may require proof and verification of identity and jurisdiction of residency before we can answer the above requests. If you wish to make such a request, you may contact us at the applicable mobile application support email indicated herein or in the Application. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you with our services or some of the features and functionality of our Applications. Once we have verified that you own the account, we will honor such requests at our discretion and in accordance with applicable law.
Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Depending on the manner in which you make changes to your settings, certain services may lose partial or full functionality.
You can stop all information collection by Applications by disabling call forwarding and deactivating your account by following the instructions on the Application’s settings screen and then uninstalling the Applications using the standard uninstall process for your device. If you uninstall the Applications from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the Applications on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected]. Opting out of newsletters and marketing emails will not affect communication via email or telephone relating to your orders.
Notwithstanding any of the foregoing, when we enable you to create a profile, and share information such as messages, photos, and videos with others, we cannot control the actions of others with whom you may choose to share your pages and information.
Nevada residents have the right to opt out of the sale of certain “covered information” collected by operators of websites or online services.
Additional rights for residents of the European Economic Area (EEA) and the State of California are further set forth below.
Do not track disclosures
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
Yes, it is important to note that we allow third-party behavioral tracking.
Information for individuals in the European Economic Area (EEA)
As a resident of the EEA, you may have some or all of the following rights in relation to how we use your personal information:
If you are a resident of the EEA and you wish to access, change or delete personal information we hold about you, you may contact us by emailing [email protected], calling 1-800-251-7558 or writing to us at address below:
1500 Industrial Road
Greeneville, TN 37745
If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you with our services or some of the features and functionality of our Applications. In addition, you may contact us to request that we not disclose your personal information to third parties (other than those that are acting as our agent to perform tasks on our behalf, such as data processors). Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person. For example, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our services to you anymore. For your protection, we may require proof of identity and verification before we can answer the foregoing requests.
Legal basis for processing data:
In some cases, we have a legitimate interest to process the personal information that we collect, such as to develop, administer and support our products and services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; to promote research; to support our recruitment activities; or to facilitate a corporate transaction (including a sale of assets or merger or acquisition). In other cases, we process personal information to fulfill our contracts with business partners, such as third parties that distribute our products. It may also be necessary for us to process personal information to establish, exercise or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the Terms and Conditions that govern the services we provide. Our processing of certain information may be necessary to comply with our legal obligations, and for reasons of public interest, such as with respect to adverse events and product safety reporting. We may also process personal information as specifically permitted by applicable legal requirements. If we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.
International data transfers:
Information for Residents of California
Access to Specific Information and Data Portability Rights:
You have the right to request Meco disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you information which may include.
Deletion Request Rights:
You have the right to request that Meco delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing [email protected], calling 1-800-251-7558 or writing to us at address below:
1500 Industrial Road
Greeneville, TN 37745
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Other California Rights:
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] and include “Privacy Rights” in the subject line.
Changes to This Policy
Please note that this Policy may be updated from time to time due to technical updates and appropriate implementation of new technologies and/or due to changes of the law. If we make any material changes to this Policy we will notify you prior to the change becoming effective, and obtain your consent to the changes when required by applicable law. Your continued use of our Applications following the posting of changes constitutes your acceptance of such changes.
E.U. residents also have the right to lodge complaints with the data protection authority of their country of residence.
1500 Industrial Road
Greeneville, TN 37745