MECO/AMERICANA GRILLS TERMS AND CONDITIONS
FREQUENTLY ASKED QUESTIONS AND CONTACT US
For frequently asked questions or to ask a question, please visit our Support Page. This is often the quickest solution to your issue. We have answers to commonly asked questions and supporting videos to help with product-related questions. Can’t find what you need? Submit a question online at our Support Page and we will respond within 1 business day.
Meco Corporation ships orders in 1 business day. Orders to Post Office Boxes (POBs) CANNOT BE PROCESSED.
Your Credit Card company may show that the order is processing or pending; however, it will NOT be charged until your order ships.
A 15% restocking fee may be charged on some returns. See our Return Policy, below.
CONDITIONS OF USE
Meco and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
When you visit Meco’s website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Meco or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Meco, with copyright authorship for this collection by Meco, and protected by international copyright laws.
Meco’s trademarks and trade dress may not be used in connection with any product or service that is not Meco’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Meco. All other trademarks not owned by Meco or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Meco or its subsidiaries.
LICENSE AND SITE ACCESS
Meco grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Meco. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Meco. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Meco and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Meco’s name or trademarks without the express written consent of Meco. Any unauthorized use terminates the permission or license granted by Meco. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Meco so long as the link does not portray Meco, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Meco logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Meco and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Meco reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Meco and it's associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Meco and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Meco or its associates for all claims resulting from content you supply. Meco has the right but not the obligation to monitor and edit or remove any activity or content. Meco takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Meco are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Meco and its associates attempt to be as accurate as possible. However, Meco does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Meco itself is not as described, your sole remedy is to return it in unused condition. You must contact customer service before returning any product as we do not accept returns without Authorization from Meco as per the Return policy
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Meco ON AN “AS IS” AND “AS AVAILABLE” BASIS. Meco MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Meco ANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Meco DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Meco ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Meco WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Meco, you agree that the laws of the state of Tennessee in the USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Meco or its associates.
Any dispute relating in any way to your visit to Meco or to products you purchase through Meco shall be submitted to confidential arbitration in Tennessee in the USA, except that, to the extent you have in any manner violated or threatened to violate Meco s intellectual property rights, Meco may seek injunctive or other appropriate relief in any state or federal court in the state of Tennessee in the USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Meco. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
For specific warranty information, please refer to the owner’s manual that came with your product, or your instruction sheet that came with your replacement part or accessory. THE WARRANTY INFORMATION IN YOUR OWNER’S MANUAL SUPERSEDES THE ALL WARRANTY INFORMATION, VERBAL OR ELECTRONIC. If you need an Owner’s Manual for your product, go to the “PARTS” section of this website, or contact us by phone or e-mail.
GENERAL WARRANTY GUIDELINES – GRILLS
All Meco grills are warranted to the original purchaser against defects in material and workmanship under normal outdoor household use and correct assembly (if assembled by the consumer-purchaser). NOTE: All sales are final for any product shipped outside the continental United States.
MECO warrants its products to the original retail purchaser as detailed below.
For specific warranty information, please refer to the owner’s manual that came with your product, or your instruction sheet that came with your replacement part or accessory. THE WARRANTY INFORMATION IN YOUR OWNER’S MANUAL SUPERSEDES THE ALL WARRANTY INFORMATION, VERBAL OR ELECTRONIC. If you need an Owner’s Manual for your grill, go to the “PARTS” section of this website, or contact us by phone or e-mail.
Product is warranted against defective materials or workmanship from the date of original purchase. Proof of purchase is required. Your exclusive remedy for Warranty is that MECO will, at its option replace parts for this product. MECO reserves the right to discontinue or change materials, parts, models, or products, or to make substitutions.
To ask questions on our warranties for Grill products please visit our Support.
To make a claim under this Warranty, you must contact MECO’S Customer Service Department 1500 Industrial Road, Greeneville, TN 37745, or call MECO at 1-800-251-7558. Proof of Purchase is required. Transportation charges are the responsibility of the consumer. No returns will be accepted without prior authorization from MECO.
This warranty does not include damages which arise from misuse or abuse of this product nor repairs made or attempted by unauthorized persons. This warranty does not include damages which arise from commercial use as these grills are sold for residential use only.
LIMITATION OF DAMAGES
The Warranty and remedies as set forth are exclusive and in lieu of all others, oral or written, express or implied. In no event will MECO or the dealer selling this product be liable to the customer for any damages, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.
LIMITATION OF WARRANTIES AND OTHER WARRANTY TERMS AND STATE LAW RIGHTS
Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. There are no warranties beyond the description on the face hereof. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Neither MECO nor the dealer selling this product authorizes any person to create for it any other warranty, obligation, or liability in connection with this product.
If you need replacement parts under warranty, a PROOF OF PURCHASE WILL BE NECESSARY. Damages caused by commercial or institutional use, accidental or intentional damage, repairs made or attempted by an unauthorized person, or misuse are not covered by your warranty. If defective, parts will be repaired or replaced at the option of Meco Corporation.
Meco Grill warranties DO NOT include the cost of any inconvenience or property damage due to failure of the product and DOES NOT cover damage due to misuse, abuse, accident, damage arising out of transportation of the product, damage incurred through commercial use, or failure to perform normal and routine maintenance. LIABILITY FOR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE IS EXPRESSLY EXCLUDED BY ALL /MECO GRILL WARRANTIES. ANY APPLICABLE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE OF EACH LIMITED WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Meco DOES NOT warrant in any way the propane cylinder (see label on cylinder for cylinder manufacturer’s warranty). The LP cylinder manufacturer is responsible for the materials, workmanship and performance of the cylinder. If the cylinder has a defect, malfunctions, or you have a question regarding the cylinder, call the cylinder manufacturer’s customer service center.
GENERAL WARRANTY GUIDELINES – FURNITURE
All Meco furniture products are warranted to the original purchaser against defects in material and workmanship under normal household use.
Damages caused by commercial or institutional use, accidental or intentional damage, repairs made or attempted by an unauthorized person, or misuse are not covered by your warranty. NOTE: All sales are final for any product shipped outside the continental United States.
Meco warranties DO NOT include the cost of any inconvenience or property damage due to failure of the product and DOES NOT cover damage due to misuse, abuse, accident, damage arising out of transportation of the product, damage incurred through commercial use, or failure to perform normal and routine maintenance such as replacing chair and table leg caps. LIABILITY FOR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE IS EXPRESSLY EXCLUDED BY ALL MECO FURNITURE WARRANTIES. ANY APPLICABLE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE OF EACH LIMITED WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
To make a claim under this warranty, you must contact MECO’s Customer Service Department at: 1-800-251-7558 M-F 8:00 – 4:30 Eastern Time. Proof of purchase is required. Transportation charges to return the product for inspection are the responsibility of the consumer/customer. No returns will be accepted without prior authorization from Meco.
Meco Corporation wants you to be satisfied with every Meco item you purchase either from us or from one of our retail partners.
If you are not satisfied with one of our products you have purchased from a Retail Store or an Online Retailer, YOU MUST CONTACT THE STORE or website operator directly for all returns. We DO NOT ACCEPT RETURNS of products purchased from retail partners. NOTE: All sales are final for any product shipped outside the continental United States.
If you are not satisfied with a product you purchased directly from one of our official corporate websites( www.mecocorp.com | www.americanagrills.com) you may return the product within 30 days of purchase. Please be advised that a 15% restocking charge does apply. For Warranty information, see the above section, Warranty Terms and Conditions. Returned products must be in new condition, be in original packaging and include all original parts. Any product that has been misused or that shows any signs of extensive use MAY NOT be returned. This includes, but is not limited to, products that:
– Are weather damaged from extended outdoor exposure.
– Are not maintained per Owner’s Manual instructions.
– Have been used commercially or institutionally.
– Have altered or damaged components.
– Have missing pieces or parts.
– Have been repaired or attempted to be repaired by unauthorized persons
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM MECO CORPORATION. ANY PRODUCT RETURNED WITHOUT PRIOR AUTHORIZATION RISKS FORFEITURE OF THE PRODUCT.
NOTE: ALL SALES ARE FINAL FOR ANY PRODUCT SHIPPED OUTSIDE THE CONTINENTAL UNITED STATES.
To receive a Return Authorization, you may use the Support page located in this website. You may also call us at 1-800-251-7558
M-F, 8:00 am – 4:00 pm Eastern Time. You may also write to us at:
1500 Industrial Road
Greeneville, Tennessee 37745
This policy gives you specific legal rights. Meco Corporation reserves the right to modify its return and exchange policy at any time.